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Notes:
First Name as reflected on your paycheck stub
Unique Employee ID is your SSM Health Care employee number without preceding zeros

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Try logging in with the following username and password format. Keep in mind login credentials are case-sensitive.

  • Username = FIRSTNAME_LASTNAME (i.e., JONATHAN_SMITH)
  • Password = Unique employee IDLastname (i.e. 123456Smith)

If you are able to successfully login, you should be prompted to reset your password.

Optional: Click on “Change Preferences” in the top right hand corner of your browser and enter the email address you would like associated with your account. This will allow you to receive monthly LiveWell e-newsletters, and receive automated communication from the website including username/password recovery.

Note: You are not required to include an email address with your account.

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  • Carefully type username and password into the designated fields. Keep in mind login credentials are case-sensitive.
  • Click here if you don't remember your username or password. Enter the email address associated with this account and your secure login credentials will promptly be sent to you.
  • If you are still experiencing difficulty logging in, email the following information to customer service:
    • First Name and Last Name
    • Employer
    • Unique Employee ID
    • Error Messages: Attach a screengrab of any error message received.

If you need further assistance, please email customer service or chat with a live customer service representative.